Pixel Potion · Help

Support

Questions, problems or a result that shouldn't exist? We're happy to help.

Please include your user ID so we can find your credits: Me → Account → Copy user ID. The "Help & support" row in the app fills it in for you.

Common questions

A creation failed. Did I lose my credits?

No. Credits for a creation that fails are refunded to your balance automatically. You can see every charge and refund in Me → Credit history.

I bought credits but my balance didn't change.

Open Me → Restore purchases to refresh your balance. If it's still missing after a few minutes, email us with your user ID and the date of the purchase.

Can I get a refund?

Credits are non-refundable except for failed creations, which are refunded automatically. App Store refunds are handled by Apple at reportaproblem.apple.com.

How do I report a result?

Long-press a result (or open it full screen and tap ⋯) and choose Report result. It opens an email with the result's ID filled in. We review every report.

How long are my photos and results kept?

Uploaded photos and results are deleted after 1 year (365 days). Save the ones you love to Photos. Details are in the privacy policy.

How do I delete my data?

Go to Me → Account → Delete my data, or email us with your user ID.